Returns & Refund Policy

Welcome to GrantenMall. We are committed to providing you with high-quality products and exceptional customer service. This Returns and Refund Policy outlines the guidelines and procedures for returning products and requesting refunds.

1. Returns

1.1 Eligibility: To be eligible for a return, the product must be in its original condition and packaging, unused, and free from any damage or signs of wear
1.2 Timeframe: You may initiate a return within 14 days from the date of purchase. After this period, we will not accept returns.
1.3 Return Process: To initiate a return, please contact our customer service team at or +1 (664) 496-7395. You can also use the click to talk link. They will guide you through the return process and provide you with a Return Authorization Number (RAN) and return instructions.
1.4 Shipping Costs: The customer is responsible for all shipping costs associated with returning the product. We recommend using a trackable shipping method to ensure the product reaches us safely.
1.5 Inspection and Approval: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria. If the product is approved for a return, we will process the refund according to the selected payment method.

2. Refunds

2.1 Timeframe: After the return is approved, we will process the refund within 7 days. Please note that the refund processing time may vary depending on your payment method and financial institution.
2.2 Refund Method: Refunds will be issued to the original payment method used during the purchase. If the original payment method is no longer available, we will issue the refund in the form of a store credit.
2.3 Partial Refunds: In some cases, a partial refund may be granted if the returned product is not in its original condition or missing parts. The amount of the partial refund will be determined based on the product's condition.

3. Exceptions

3.1 Non-Returnable Items: Some items are non-returnable, including:

3.1.1 Customized Appliances: Products that have been personalized or customized according to the customer's specifications cannot be returned.
3.1.2 Perishable Goods: Items that have a limited shelf life or are prone to spoilage, such as food items or consumables, are non-returnable.
3.1.3 Opened Software and Media: Software, CDs, DVDs, or any other media that have been opened or used cannot be returned due to copyright and licensing restrictions.
3.1.4 Personal Hygiene Products: For health and safety reasons, personal hygiene items like electric toothbrush heads, shavers, and earbuds cannot be returned once opened.
3.1.5 Hazardous Materials: Items classified as hazardous materials, such as chemicals or flammable liquids, are non-returnable for safety reasons.
3.1.6 Gift Cards and Vouchers: Any purchased gift cards, vouchers, or digital codes are non-returnable and non-refundable.

4. Damaged & Defects

Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or issue a full refund, including the shipping costs.

Contact Us

If you have any questions or concerns about our Returns and Refund Policy, please contact our customer service team or +1 (664) 496-7395. You can also use the click to talk link. We are here to assist you on your customer journey here with us at GrantenMall.
This policy is up to date as of: 10th May 2024.